Industrial Electronic Service, LTD,(IES, LTD)
Standard Term and Conditions
Estimated Shipping Times
All Orders Ship Within 3 Days (Excludes custom orders.)
1.) General Terms and Conditions for all products sold by Industrial Electronic Service, LTD:
All orders ship within three businesss-days of placement. Orders must be received by 2pm on any business day to count toward the three day shipping window. Premium shipping (Next-day, 2nd day air, etc) applies to the date the item is ready to ship.
All pricing is in US dollars. All first time orders are check in advance, COD, PayPal or
credit card (we accept Visa, MasterCard). International orders are payment in full via wire
transfer before shipment. Credit is at all times subject to approval and review by our
credit department. A handling charge may be added to shipments.
responsible for unloading and package inspection of equipment, (customer to pay for any
damages not noted on bill of lading). Any cancelled order is subject to a 35% cancellation
fee. A 35% restocking fee applies to all non-custom product returns. All returns must be
received in like new condition, in original packaging, with an RA number, within 15 days
of purchase, to be eligible for a refund. Any item returned without an RA number will be
Custom orders, software, shipping, handling, and rush charges are all nonrefundable.
Late payments are subject to a 2% interest charge. Customer responsible for
all collection and legal fees associated with late payments. Property ownership will
remain with IES, Ltd. until products are paid for in full. Tax-exempt customers must
supply a completed tax-exempt form before order can be processed. In addition to the
general terms and conditions, the following shall also apply. For question regarding warranties, please request a copy of our warranty statement.
2.) Custom Products:
DC-Digital Products, Scoreboards and Signs
With credit approval, return customers pay for equipment 3/4 at time of order and 1/4 before
order is shipped. Installation charges will be paid in full upon completion. All custom
products are non-refundable. Customer is responsible for unloading and package
inspection of equipment. (Customer to pay for any damages not noted on bill of lading).
Customer will provide clean electric to equipment and electric hookup. Customer will
install all products unless otherwise noted in proposal. Please provide all required
artwork in electronic format (Adobe Illustrator).
3.) Force Majeure:
No liability shall result from any cause, (including without limitation
Acts of nature, force majeure, labor trouble, inclement weather, shortage of or inability to
obtain materials, equipment or transportation and/or orders of courts) beyond the
reasonable control of the party affected. Either of us eliminates any quantities, so
affected, but this contract shall remain otherwise in effect. If our supply of goods to be
sold is limited by any such cause, we shall have the right to reduce or cancel in its
entirety our commitment under this contract.
4.) Limitation of Liability:
IES, LTD and/or its employees are to be held harmless
and/or not responsible for any claims for accidents, death, dismemberment, or property
damage as a result of improper installation, repair, and accidents on the jobsite,
equipment that is not installed according to manufacturer’s specifications or negligence